Free shipping on orders over 70 EUR (otherwise 6 EUR). Get a 15% quantity discount for purchases over 140 EUR and 25% quantity discount for purchases over 400 EUR. Not applicable to discounted items. Christmas gifts purchased from November 1, 2024, can be exchanged until January 12.
This blog entry is both for those of you who are considering buying a new wetsuit, but also for those of you who just generally want to learn something more about water sports equipment.
This blog post is for you who dream of getting started with kitesurfing. Here are 10 good tips that can help you get started on your kitesurfing journey.
When we start a new hobby, it is of course, natural, to make a lot of beginner's mistakes. Which is also part of the process of getting better. But wouldn't it be great if we could just avoid some of these mistakes? It could save us a lot of frustration and time. Tobias Mårtensson is an approved kitesurf instructor at Frozen Palm Tree. Here he gives his take on 12 mistakes that beginners often make and how to avoid them.
This blog post deals with kitesurfing equipment and what you as a new kitesurfer should think about when you buy kitesurfing equipment as a beginner. When you are looking for beginner kitesurfing equipment, you might want to stop by our kitesurfing shop in Copenhagen.Are you in doubt about which kite should be your next? So let us guide you so that you get the right one.You will find the address for our store at the bottom of this page
Kitesurfing is one of the most exciting water sports out there. But how do you get started as a beginner? Where can you learn to kitesurf? How long does it take to learn? It is dangerous? This guide will take you through the most frequently asked questions about kitesurfing
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RETURN POLICY
All orders can be returned within 30 days from the time of delivery.
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The sales and delivery conditions below apply to all deliveries of Frozen Palm Tree.
Remember that we at Frozen Palm Tree are always ready to help you. At Amager in Copenhagen you will find our shop and course centre. (Find us on Google maps here ). You are more than welcome to visit us, or contact us by phone: +45 53 53 16 83 or write an email to: info@frozenpalmtree.dk
Freight
The shipping price depends on the country. You can see the price when you add your address in the final step in the checkout before paying.
You have a 30-day right of cancellation when shopping at Frozen Palm Tree . The right of withdrawal runs from the day you received the item.
The right of withdrawal can only be exercised if the goods are returned in essentially the same condition and quantity. The right of withdrawal therefore expires if you use the item in a way that obviously significantly reduces the item's sales value. Please note that no right of return is offered on used equipment.
If you have sent in an item for cancellation or complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process in connection with the processing of your regret/complaint.
Once we have received your package, you will get the money refunded within 10 working days. The shipping costs for using our return label are DKK 0 before clothing and DKK 49 for all other products from Danish addresses. We deduct the amount from the money you get refunded.
The amount will be transferred to the card you paid with or to your bank account when we have received the item back and checked that it complies with the rules for cancellation.
Complaint
When you shop at Frozen Palm Tree You of course have a 24-month right of complaint. This means that you can either have the item repaired, exchanged or a discount on the price, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.
You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of the defect being discovered, the complaint will always be timely.
Here's how you do it:
Fill out this form: https://share.hsforms.com/1U1pDEI1GRkSgXiVUjgwFUQ51gfu
Once you have received the "green light" from someone from our team, send the package to us.
Once we have received the package, we will review the product and contact you.
Note: We do not accept packages sent by cash on delivery or similar.
Remember that the item must always be sent back in proper packaging.
If you have any further questions. You are always welcome to contact our customer service.
Prices
FPT ApS deals with services and goods within outdoor sports. The prices are daily prices and are drawn within 2 - 4 banking days.
When you do business with FPT ApS, the agreement is concluded in Danish.
At FPT ApS e-shop you can pay with Dankort and Visa/Dankort.
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