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About us

"Frozen Palm Tree? It sounds like a spa hotel in Svalbard" That's what a flight attendant said on our first kitesurfing trip. We are not a spa hotel, but our ambition is to provide a service that makes even the most delicious spa hotel pale. We is here to give you the absolute best experience. This applies regardless of whether you are going on one of our courses, with us on an active holiday or when you need guidance in our store. We focus on quality and only choose products and destinations that we ourselves can vouch for.Our goal is to inspire you to explore new sports and give you an experience that is out of the ordinary.

 

Do you have a question?

You are very welcome to contact us at

Phone: + 45 53 53 16 83
Email: info@frozenpalmtree.dk

 

Trust pilot

You will find our Trustpilot profile here .

 

Work here?

Read more on our jobs page here.

 

Get to know us on Instagram @frozenpalmtree.shop

 

 

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Do you have questions? Then check our FAQ .
You can of course also be contacted directly via the contact information below:

Customer service

+45 53 53 16 83

Mon-Fri: 9:00 - 20:00
Sat: 10:00 - 20:00
Sun: 10:00 - 20:00

Send us an email - info@frozenpalmtree.dk

FREIGHT

Free delivery on all orders over NOK 999

PAYMENT
We accept the following payment methods:

Visa, MasterCard, Maestro and PayPal. We only withdraw the money from your account when your order has been shipped.

RETURN POLICY

All orders can be returned within 30 days from the time of delivery.

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The sales and delivery conditions below apply to all deliveries of Frozen Palm Tree.

Remember that we at Frozen Palm Tree are always ready to help you. At Amager in Copenhagen you will find our shop and course centre. (Find us on Google maps here ). You are more than welcome to visit us, or contact us by phone: +45 53 53 16 83 or write an email to: info@frozenpalmtree.dk

Freight

The shipping price depends on the country. You can see the price when you add your address in the final step in the checkout before paying.

General information about the company:

Address :

FPT ApS (Frozen Palmtree)
Amager Strandvej 130N,
2300 Copenhagen S
CVR: 38533924

Trust pilot review
You can see what other customers think about us on our Trustpilot page here:

https://dk.trustpilot.com/review/frozenpalmtree.dk

Right of withdrawal

You can return goods that you have bought from us in our return portal which you can find here: https://frozenpalmtree.eu/pages/return

You have a 30-day right of cancellation when shopping at Frozen Palm Tree . The right of withdrawal runs from the day you received the item.

The right of withdrawal can only be exercised if the goods are returned in essentially the same condition and quantity. The right of withdrawal therefore expires if you use the item in a way that obviously significantly reduces the item's sales value. Please note that no right of return is offered on used equipment.

If you have sent in an item for cancellation or complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process in connection with the processing of your regret/complaint.

Once we have received your package, you will get the money refunded within 10 working days. The shipping costs for using our return label are DKK 0 before clothing and DKK 49 for all other products from Danish addresses. We deduct the amount from the money you get refunded.

The amount will be transferred to the card you paid with or to your bank account when we have received the item back and checked that it complies with the rules for cancellation.

Complaint

When you shop at Frozen Palm Tree You of course have a 24-month right of complaint. This means that you can either have the item repaired, exchanged or a discount on the price, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.

You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of the defect being discovered, the complaint will always be timely.

Here's how you do it:

  • Fill out this form: https://share.hsforms.com/1U1pDEI1GRkSgXiVUjgwFUQ51gfu
  • Once you have received the "green light" from someone from our team, send the package to us.
  • Once we have received the package, we will review the product and contact you.

Note: We do not accept packages sent by cash on delivery or similar.

Remember that the item must always be sent back in proper packaging.

If you have any further questions. You are always welcome to contact our customer service.

Prices
FPT ApS deals with services and goods within outdoor sports. The prices are daily prices and are drawn within 2 - 4 banking days.

When you do business with FPT ApS, the agreement is concluded in Danish.

At FPT ApS e-shop you can pay with Dankort and Visa/Dankort.

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