Free shipping on orders over 70 EUR (otherwise 6 EUR). Get a 15% quantity discount for purchases over 140 EUR and 25% quantity discount for purchases over 400 EUR. Not applicable to discounted items. Christmas gifts purchased from November 1, 2024, can be exchanged until January 12.

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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in the same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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Do you have questions? Then check our FAQ .
You can of course also be contacted directly via the contact information below:

Customer service

+45 53 53 16 83

Mon-Fri: 9:00 - 20:00
Sat: 10:00 - 20:00
Sun: 10:00 - 20:00

Send us an email - info@frozenpalmtree.dk

FREIGHT

Free delivery on all orders over NOK 999

PAYMENT
We accept the following payment methods:

Visa, MasterCard, Maestro and PayPal. We only withdraw the money from your account when your order has been shipped.

RETURN POLICY

All orders can be returned within 30 days from the time of delivery.

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The sales and delivery conditions below apply to all deliveries of Frozen Palm Tree.

Remember that we at Frozen Palm Tree are always ready to help you. At Amager in Copenhagen you will find our shop and course centre. (Find us on Google maps here ). You are more than welcome to visit us, or contact us by phone: +45 53 53 16 83 or write an email to: info@frozenpalmtree.dk

Freight

The shipping price depends on the country. You can see the price when you add your address in the final step in the checkout before paying.

General information about the company:

Address :

FPT ApS (Frozen Palmtree)
Amager Strandvej 130N,
2300 Copenhagen S
CVR: 38533924

Trust pilot review
You can see what other customers think about us on our Trustpilot page here:

https://dk.trustpilot.com/review/frozenpalmtree.dk

Right of withdrawal

You can return goods that you have bought from us in our return portal which you can find here: https://frozenpalmtree.eu/pages/return

You have a 30-day right of cancellation when shopping at Frozen Palm Tree . The right of withdrawal runs from the day you received the item.

The right of withdrawal can only be exercised if the goods are returned in essentially the same condition and quantity. The right of withdrawal therefore expires if you use the item in a way that obviously significantly reduces the item's sales value. Please note that no right of return is offered on used equipment.

If you have sent in an item for cancellation or complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process in connection with the processing of your regret/complaint.

Once we have received your package, you will get the money refunded within 10 working days. The shipping costs for using our return label are DKK 0 before clothing and DKK 49 for all other products from Danish addresses. We deduct the amount from the money you get refunded.

The amount will be transferred to the card you paid with or to your bank account when we have received the item back and checked that it complies with the rules for cancellation.

Complaint

When you shop at Frozen Palm Tree You of course have a 24-month right of complaint. This means that you can either have the item repaired, exchanged or a discount on the price, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.

You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of the defect being discovered, the complaint will always be timely.

Here's how you do it:

  • Fill out this form: https://share.hsforms.com/1U1pDEI1GRkSgXiVUjgwFUQ51gfu
  • Once you have received the "green light" from someone from our team, send the package to us.
  • Once we have received the package, we will review the product and contact you.

Note: We do not accept packages sent by cash on delivery or similar.

Remember that the item must always be sent back in proper packaging.

If you have any further questions. You are always welcome to contact our customer service.

Prices
FPT ApS deals with services and goods within outdoor sports. The prices are daily prices and are drawn within 2 - 4 banking days.

When you do business with FPT ApS, the agreement is concluded in Danish.

At FPT ApS e-shop you can pay with Dankort and Visa/Dankort.

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